Temporary Receptionist

Temporary Receptionist

The non-profit Society for the Protection of New Hampshire Forests seeks a reliable, personable, well-organized, and motivated individual for the position of Temporary Receptionist. The successful candidate will have experience answering multiple phone lines and routing calls and will be able to greet visitors warmly and create a positive impression. 

This is a temporary position with hours scheduled on an occasional basis and is based at the Conservation Center in Concord, NH.  The temporary receptionist covers the receptionist desk and mailroom when the Forest Society’s regular receptionist is out sick or on vacation.   Work shifts may be scheduled in advance for planned absences, or be on an as needed basis if a regular employee is unable to report to work.   

The Society for the Protection of New Hampshire Forests is a statewide land conservation organization that was founded in 1901 to protect New Hampshire’s most important landscapes and promote wise use of its renewable natural resources.  Today, with 9,600 member households and over 40 employees, the Forest Society owns more than 180 reservations in more than 100 communities across the state, and has interests and monitoring responsibilities for over 800 conservation easements and deed restrictions.  With ongoing programs in advocacy, land protection and sustainable forest management, the Forest Society consistently ranks among the nation’s top land trusts and has been a leader in setting the standard for American land protection.    If you enjoy working in a cooperative team-approach in a challenging, at times fast-paced, but always rewarding, setting you may be the right person for this position.  A copy of the full job description is available at www.forestsociety.org.

Salary is $11.50 per hour.  The Forest Society offers an an extraordinary office environment in our award-winning, energy-efficient suite of office buildings overlooking the adjacent Merrimack River Conservation Area.

If you’re interested in becoming a member of the dedicated Forest Society staff email a resume and cover letter by July 20, 2018 to Denise Vaillancourt dvaillancourt@forestsociety.org

The Forest Society is an Equal Employment Opportunity Employer.   

No phone calls please.

 

Full Job Description below:

Reports to:   Vice President for Finance   

Salary: $11.50 per hour

Nonexempt               Part time              Temporary 

Position Summary:

 The temporary receptionist fills in at the reception desk as needed, usually when a regular staff person is out, or to augment regular staff during times of peak activity.  The temporary receptionist is responsible for initial contact with visitors – in person, on the phone or via email – and creates the first impression of the Forest Society for most people.  The temporary receptionist routes inquiries to the appropriate staff, assists with conference room rentals, gift shop sales, and incoming and outgoing mail.  Depending on the schedule worked the temporary receptionist might open or close the building.

Essential Duties and Responsibilities:

Greet visitors (in person, via phone or via email) in a professional and friendly manner to create a positive first impression of the Forest Society.  Provide information to guests and promote membership in the Forest Society.  Announce and transfer phone calls to staff and route inquiries to the appropriate staff person.
Assists staff with conference room scheduling including renting rooms to outside organizations.  
Assist with sorting incoming mail and processing outgoing mail for staff and tenants, including daily mail drop off.
Oversee gift shop including assisting customers, ringing up sales and securing stock and register.
Open and/or close the building depending on shift.   This includes locking or unlocking all outside doors in the main building and French Wing, the connector doors between the wings, and turning on (or off) the lobby screen, lights, and lobby office equipment.
Packing and mailing member thank you gifts based on a list provided by Membership.
Filing accounts payable invoices and check copies in AP file cabinet.
Other duties as assigned

Contributions/Outcomes:

The receptionist is often the initial contact with visitors and creates the first impression of the Forest Society for most people.  It’s essential that this first impression is positive.  By routing inquiries to the appropriate staff, the receptionist helps all staff use their time effectively.   As part of the development team the receptionist shows appreciation to members and volunteers and solicits new members.

Qualifications and Skills required:

Ability to welcome visitors warmly and create a positive impression of the organization

Ability to work effectively in busy location with frequent interruptions

Solid working knowledge of Microsoft Word, Outlook and Excel

Experience answering multiple phone lines and accurately routing calls

Ability to problem solve and react quickly to changing priorities

Some retail experience desirable including experience running a cash register.

Working Conditions:

The receptionist must maintain a physical presence in the lobby while the building is open or ensure another staff person does so.  This limits freedom of movement and requires coordination with other staff in order to leave the work area.

Environmentally sustainable office building within walking distance of wooded trails. 

Physical Requirements:  Ability to remain at a workstation for long periods of time and ability to lift 15 pounds to transport mail bins.

Direct Reports:   none